Privacy Policy
Last updated
Discretion is central to everything we do. This policy explains what personal information Ostrelle Estates LLC (“Ostrelle”, “we”, “us”) collects, why we collect it and the choices you have.
Information we collect
We collect information you provide directly, for example when you enquire about a residence, request a consultation, register for a development or sign up for our newsletter. This may include your name, email address, phone number, preferred locations and budget.
We also collect limited technical information automatically, such as your browser type, pages visited and approximate location derived from your IP address. We use a small number of cookies, including one that remembers the residences you have saved.
How we use your information
We use your information to:
- Respond to enquiries and arrange viewings
- Provide advisory, appraisal and acquisition services
- Send the publications and updates you have asked for
- Improve our website and services
- Meet our legal and regulatory obligations
We do not sell your personal information, and we never publish client details without written consent.
Sharing your information
We share information only where necessary to provide our services: for example with sellers’ representatives when arranging a viewing, with legal and financial professionals involved in a transaction, or with service providers who host our systems under strict confidentiality agreements.
Data security and retention
Documents are exchanged through an encrypted client portal. Access to client information is limited to the principals and staff working on your engagement. We keep personal information only for as long as needed for the purposes above or as required by law.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to certain uses and to withdraw consent at any time. To make a request, contact us using the details below.
Contact
Questions about this policy can be sent to privacy@example.com or by post to our New York office.